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Service Delivery Analyst
Permanent, full-time opportunity to join an established IT Service Management team. Offers excellent career development for those passionate about customer service and service delivery.
This Service Delivery Analyst job role will join an established Service Management team based in Southampton. The IT Service Management function for this globally operating business is accountable for the delivery and support of all IT services provided.
You will be customer service focused capable of both managing internal and external suppliers. You will be comfortable obtaining and interpreting relevant data to understand service priorities and to improve the operational effectiveness of services.
You will be tasked with ensuring the integrity of Services is maintained and that service reports are produced for each business functional area, monitoring SLA targets and taking action when required.
Skills and experience desired:
- Experience in IT service management, SLA's.
- Broad knowledge and understanding of IT technology areas
- Excellent communication skills. Experience of managing relationships and communications with internal business stakeholders
This is an excellent opportunity for an individual with perhaps 1-2 years experience in a help dek / service desk environment and seeking career growth. Joining a well established team, you will be provided the support and opportunity to progress.