IT Support Analyst

Ref No. BHN506864
Salary £10 - £14/day
Location Milton Keynes, England
Start date ASAP
Job type Contract (12 months)
Job Status Open

Introduction

IT Support Analyst required for a 12 month contract based in Milton Keynes

Important

IT Support experience

The Job


IT Support Analyst required for a 12 month contract based in Milton Keynes

Working inside of IR35 for a Global Information Technology company, you will work within the central technical/operations team providing IT support to a number of clients.

Key responsibilities:

  • Monitoring complex infrastructure to identify issues & potential problems
  • Working with different types of tools to detect issues & proactively fix before problems
  • appear
  • Monitoring and executing batch schedules, backup & tape operations & scheduling
  • Operation & support of Operating systems on both virtual and physical platforms
  • Reporting system operational status by gathering and prioritizing information
  • Perform daily and weekly checks, identify and resolve issues
  • Recording incident details, carrying out investigation and providing resolution
  • Logging incidents, changes and issues in Service Desk systems - Various sources
  • (alerts/phone/email)
  • Escalation of issues to support staff and engineering teams
  • Managing very busy workloads that includes regular tasks, ad-hoc requests from customers
  • and colleagues



For this role you need to have previous experience providing remote IT Service Desk support to end users with technical skills of MS Windows Operating Systems, EMC Storage Management, backup system management, basic networking and Data Centre/Command Centre Operations. Any knowledge/experience of Unix, Linux will be highly desirable.

DUE TO THE NATURE OF THE CLIENTS YOU WILL BE SUPPORTING, YOU MUST BE ELIGIBLE TO RECEIVE UK (SC) SECURITY CLEARANCE.

This role is to start ASAP and will pay between £10 - £14 per hour UMBRELLA (inside of IR35)

The rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles

Laura Bennett
manages this role


 

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